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Our diagnostic is a flat $80 with zero call-out or travel fees anywhere in metro Brisbane. Importantly, the $80 diagnostic fee is 100% inside your total repair fee if you proceed with repairs—it is never charged on top. There is zero confusion: if your repair is quoted at $180, that $180 is the final total you pay (the $80 diagnostic is already absorbed inside it). Standard non-complex repairs (such as virus/scam removal, operating system repairs, tune-ups, and DC charging jacks) typically range from $150 to $250 total. For hardware replacements (like screens, SSDs, or housings), we pass parts through at true market cost with zero markups, plus our fixed service fee. An exact, upfront fixed quote is always approved before any work begins.

Standard non-touch Full HD (1080p) laptop screens (Dell, HP, Lenovo, ASUS, Acer) start from $230 to $330 fully fitted and tested. Touchscreen school laptops (such as Acer Spin, HP x360, Lenovo Yoga) generally cost $350 to $430 due to the fused digitizer glass. High-refresh gaming screens (144Hz–240Hz) run from $260 to $390, while premium OLED touch displays and Apple MacBook Retina assemblies are quoted upfront based on panel market rates. Most screen repairs are finished in 1 to 3 hours.

Yes! Over 80% of our customers choose our mobile 'Computer Ambulance' in-home service. Our technicians travel across all of Brisbane with $0 call-out and travel fees. You never have to unplug tangled cords, lug heavy equipment around, or wait weeks at a retail store. We diagnose and fix most issues right at your kitchen table or office desk.

No, never! There is zero confusion: our $80 diagnostic fee is inside the total amount of your repair fee, NOT charged on top of it. The $80 diagnostic covers our mobile technician traveling to your location anywhere in Brisbane (or inspecting in our workshop), running complete hardware stress tests, inspecting the operating system, and pinpointing the exact cause of failure. If you proceed with the repair, the $80 is credited directly into your total repair fee (for example, if a repair quote is $180, that $180 is the final total you pay—it already covers the diagnostic). You only pay the standalone $80 diagnostic fee if you decide not to proceed with any repair after diagnosis.

Global component prices (specifically Solid State Drives, display panels, and specialized housings) fluctuate based on supply, exchange rates, and factory production. Instead of padding our prices with high fixed markups, we pass parts through at true market price plus our fixed service fee ($180 for an SSD speed overhaul and complete data clone). We will always recommend the best value deals to suit your budget.

Yes. Laptop hinges stiffen over time, and opening the lid tears the threaded brass anchor sockets out of the thin plastic casing. A proper, lasting repair requires replacing the top housing / palmrest frame assembly rather than just gluing the plastic. Complete hinge and housing rebuilds generally cost $250 to $320.

Our data recovery ranges from $150 to $500, backed by our strict No Data, No Fee policy. Deleted files and formatted drives typically cost $150 to $280, while degraded, clicking, or corrupted drives cost $280 to $500. If we cannot retrieve your critical files, you pay $0 for the recovery.

No. We treat your personal data with absolute priority. For screen replacements, hinge repairs, and hardware fixes, your storage drive is completely untouched. When doing SSD speed upgrades, we perform a 100% sector-by-sector clone so your desktop, photos, software, passwords, and bookmarks remain exactly where you left them.

Turn off your computer immediately (hold the power button for 10 seconds or pull the plug). Call your bank from a separate phone to lock your internet banking. Then call us on 0401 148 654. Our technician will come out, sever all remote backdoors (AnyDesk, TeamViewer, UltraViewer), remove malware, and provide a written security clearance report so your bank can safely unfreeze your accounts.

Standard laptop screens are replaced in 1 to 3 hours. Urgent remote bank scam cleanups and SSD speed upgrades are completed same-day. If specialized parts need to be ordered, we source them within 24–48 hours and keep you updated at every step.

We have three established workshop locations in inner Brisbane: East Brisbane (4169), West End (4101), and Toowong (4066). All locations feature convenient customer parking. You are welcome to drop off your device or have our mobile technician visit you at home.

Yes! We provide a 10% discount on labor for all local seniors and pensioners. We take pride in patient, plain-English service with zero confusing technical jargon.