Frequently Asked Questions

Yes! We operate on a mobile ambulance model across Greater Brisbane. Customers never have to unplug tangled cords, dismantle desktop towers, or battle traffic. Our fully equipped mobile technician travels directly to your home or workplace.

We service all metro Brisbane suburbs, with rapid response across Inner East (East Brisbane 4169, Kangaroo Point, Woolloongabba, Coorparoo, Bulimba, Norman Park, Morningside), Inner South (West End 4101, South Brisbane, Highgate Hill, Dutton Park, Fairfield), Inner West (Toowong 4066, St Lucia UQ, Indooroopilly, Taringa, Auchenflower, Milton, Bardon), Brisbane CBD, and Northern suburbs.

Zero. We charge $0 for travel and call-outs across metro Brisbane. Our complete hardware and software diagnostic is a flat fixed $80 (which is 100% included inside your total repair fee if you proceed with repairs). You only pay the standalone $80 if you decide not to proceed after diagnosis.

We offer same-day mobile dispatch. If you call in the morning, we can typically have a technician at your door within a few hours. For urgent bank scam incidents, we treat dispatch as an immediate emergency.

No, please leave everything exactly as it is! Leaving your computer connected helps our technician inspect power supplies, monitors, internet connections, and printers in their natural working environment.

Absolutely. If you prefer to drop off in person, we have three established Brisbane workshops in East Brisbane (4169), West End (4101), and Toowong (4066), all with convenient customer parking.

No, never. There is zero confusion: our $80 diagnostic fee is inside the total amount of your repair fee, NOT charged on top of it. Our technician thoroughly tests your hardware components (power supply, motherboard, RAM, storage drive, thermals) and tests operating system integrity to isolate the exact failure and give you an upfront, fixed quote. If you proceed with the repair, the $80 diagnostic is credited directly into your total repair fee (for example, if a repair quote is $180, that $180 is the final total you pay—it already covers the diagnostic). You only pay the standalone $80 diagnostic fee if you decide not to proceed with any repair after diagnosis.

Computer hardware components—especially Solid State Drives (SSDs), replacement display panels, and chassis housings—fluctuate constantly with global supply chains. Rather than artificially inflating bundled prices with heavy markups, we charge the true market price of the part plus an honest fixed service fee (e.g. $180 for an SSD overhaul with complete data cloning). This gives you the best price with zero hidden margins.

Never. We have a strict zero-upselling policy. We never push expensive third-party antivirus subscriptions, unneeded hardware upgrades, or software licenses. If free, built-in tools (like Windows Defender) are sufficient, we tell you honestly.

Standard non-complex repairs—such as malware/scam cleanup, operating system repair, startup loop fixes, overheating fan cleans, and power jack repairs—typically cost between $150 and $250.

Yes! We proudly offer a 10% discount on labor for all seniors, pensioners, and veterans. We specialize in patient, plain-English service with zero confusing jargon.

We follow the honest '50% Rule': if a reliable repair will cost more than 50% of the price of an equivalent brand-new computer, or if the laptop is over 7 years old with failing motherboard components, we will advise you that replacement is smarter than repair.

Standard non-touch Full HD (1920x1080) laptop screens for Dell, HP, Lenovo, Acer, and ASUS typically cost between $230 and $330 fully installed and tested. We use brand-new OEM-grade panels with full 12-month warranties.

Touchscreen school laptops (such as Acer Spin, HP Pavilion x360, Lenovo Yoga, Dell Inspiron Touch) typically cost between $350 and $430. These cost more than standard screens because the glass digitizer touch sensor is factory-fused to the LCD panel.

OLED and 4K Ultra HD panels (found on flagship Dell XPS, HP Spectre, ASUS Zenbook Pro) feature organic light-emitting diodes with individual pixel illumination. These panels carry a higher raw factory manufacturing cost and are quoted upfront based on current component supply.

Yes. We replace full upper Retina display lid assemblies for MacBook Air and MacBook Pro (M1, M2, M3 and Intel models). Pricing generally ranges from $290 to $550+ depending on the screen size and model generation.

Most common 14-inch and 15.6-inch Full HD screens are replaced in just 1 to 3 hours. If your laptop uses a rare or specialized panel, we order it overnight and install it the following business day.

Not at all. The screen is strictly a display output device. Your photos, documents, desktop, programs, and passwords reside safely on your internal storage drive and remain 100% untouched during a screen replacement.

Modern laptop hinges are made of stiff steel, but they are anchored into tiny brass threaded nuts molded into thin plastic casing. Over time, hinge friction increases from dust. Opening the lid generates immense leverage that rips the brass nuts straight out of the plastic. Simply tightening or gluing the plastic rarely lasts.

A proper, permanent hinge repair requires replacing the palmrest / top housing frame assembly or rear display cover where the anchor sockets reside. This complete structural rebuild generally costs between $250 and $320.

Act immediately: 1. Do NOT try to shut down normally—hold down the power button for 10 seconds until the machine turns off instantly. 2. Unplug the charging cable immediately. 3. Turn the laptop upside down in an 'A-frame' tent position over a towel so liquid drains away from the motherboard. 4. Do NOT turn it back on to check if it works. Call us on 0401 148 654 for an ultrasonic chemical wash.

Yes, if brought in quickly before battery power and moisture cause catastrophic electrolysis corrosion. We disassemble the laptop, submerge the board in specialized electronic solvent baths, clean off corrosion, and replace shorted surface-mount capacitors and power fuses.

Yes. If your charging cord has to be wiggled or held at an angle to charge, the internal DC jack is fractured or loose. We solder brand-new OEM DC power jacks or replace internal cable harnesses, typically for $130 to $190.

In 90% of slow computers, the culprit is an aging mechanical hard drive (HDD) with spinning magnetic platters. Modern Windows 11 updates and applications are designed for lightning-fast flash memory. Upgrading to a Solid State Drive (SSD) is like giving your computer an engine transplant.

An SSD is 10 to 20 times faster than a traditional mechanical hard drive. A laptop that previously took 5 to 10 minutes to turn on will boot to your desktop in under 12 seconds. Web browsers and programs open instantly.

No! We perform a 100% exact sector-by-sector clone of your old drive onto the new SSD. All your photos, tax files, emails, passwords, desktop layout, and installed software remain exactly where you left them.

We charge the true market price of the brand-new SSD (500GB, 1TB, or 2TB Crucial, Kingston, or Samsung) plus our fixed service fee of $180. The service fee covers full data cloning, alignment, firmware updates, and stress testing.

If your computer has 4GB of RAM, upgrading to 8GB or 16GB will dramatically reduce freezing when having multiple browser tabs or Zoom meetings open. During our $80 diagnostic, we check your exact RAM utilization.

Our data recovery service ranges from $150 to $500. Deleted files, formatted partitions, and logical file system corruptions typically cost $150 to $280. Heavily degraded drives, bad sectors, and clicking mechanical hard drives cost $280 to $500.

If your storage drive is physically destroyed or we cannot recover your critical requested files (family photos, documents, accounting files), you pay $0 for the recovery attempt. You only pay when we successfully rescue your files.

Unplug it immediately! Clicking sounds indicate mechanical head failure. The read/write heads are physically contacting or bouncing on the magnetic platters. Every second the drive spins, it scratches away your irreplaceable data. Do not use software utilities; bring it to our lab for safe hardware imaging.

Yes. We recover data from snapped USB ports, unrecognized flash drives, camera memory cards with 'Format Needed' errors, and dead external SSDs.

Your privacy is sacred. We operate under strict Australian Privacy Principles (APPs). Technicians never browse or inspect personal photos or documents, and all temporary sector clones are securely purged after verification.

1. Turn off your computer immediately (press and hold power button or pull plug). 2. Call your bank's fraud line from your mobile phone to lock your accounts and cards. 3. Call Computer Repairs Fast on 0401 148 654. We will sanitize your system and provide a written report for your bank.

Yes! Banks require written confirmation from a certified technician stating that all remote tools, backdoors, keyloggers, and malware have been purged before unfreezing accounts. We issue an official written safety certificate on our business letterhead.

The three most common scams are: 1. Fake Telstra/NBN callers claiming your IP address is compromised. 2. Full-screen browser locking pop-ups with loud sirens warning of 'Microsoft Security Alert'. 3. Impersonation of major Australian banks asking you to transfer funds to a 'safe account'.

Scammers cannot simply hack into your computer from afar—they trick you into downloading legitimate remote desktop software like AnyDesk, TeamViewer, or UltraViewer. Once you read out the 9-digit access code, they take full mouse and keyboard control.

In most cases, no. Modern Windows 11 includes built-in Windows Defender, which provides excellent real-time protection without slowing down your computer. We configure your built-in security properly so you don't need to pay $80–$150/year for bloated antivirus subscriptions.

We operate three established workshop hubs: East Brisbane Hub (4169, servicing Kangaroo Point, Bulimba & Coorparoo), West End Hub (4101, servicing South Brisbane & Highgate Hill), and Toowong Hub (4066, servicing Indooroopilly, St Lucia UQ & Taringa). All locations feature easy customer parking.

We provide a comprehensive 12-Month Warranty on brand-new replacement parts (screens, SSDs, batteries, DC jacks) and our workmanship. If the replacement part develops a manufacturer defect, we replace it free of charge.

Our mobile technicians carry mobile EFTPOS terminals accepting Visa, Mastercard, debit cards, Apple Pay, and Google Pay. We also accept cash and direct bank transfer. Official tax invoices with ABN are provided for every job.

Yes! A large portion of our daily work is patient in-home tech support for seniors: connecting wireless printers, fixing BigPond/Gmail login issues, eliminating annoying pop-ups, and setting up iPads and phones.

We are open 7 days a week: Monday to Friday from 8:00 AM to 6:30 PM, and Saturday & Sunday from 9:00 AM to 5:00 PM. Emergency scam calls and urgent screen repairs are prioritized.