Service Terms & Warranty

1. Fixed $80 Diagnostic Fee Policy

We believe in 100% upfront pricing with zero surprises. Our diagnostic fee is fixed at $80. This fee covers our technician visiting your location (or examining your machine at our workshop), conducting full hardware and software diagnostics, isolating the root cause of the fault, and providing a written, fixed-price quote for the repair. You stay in complete control—no work is performed without your prior approval.

2. Zero Call-Out Fee Guarantee ($0)

We do not charge any travel or call-out fees for standard mobile service across the Brisbane metropolitan area. You only pay for the service received.

3. 90-Day Parts & Labor Warranty

All hardware repairs performed by Computer Repairs Fast—including laptop screen replacements, new SSD drives, replacement cooling fans, DC charging jacks, and batteries—are backed by our 90-day parts and labor warranty. If a replaced part fails due to manufacturer defect within 90 days, we replace it at zero additional cost.

4. "No Data, No Fee" Policy (Data Recovery)

For dedicated data recovery services on failing hard drives or USB devices: if we are unable to extract and recover your critical files, you do not pay for the recovery attempt.

5. Australian Consumer Law (ACL)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

6. Contact & Service Inquiries

Computer Repairs Fast
Phone: 0401 148 654
Email: info@computerrepairsfast.com.au
Workshops: East Brisbane (4169) • West End (4101) • Toowong (4066)